FAQ 

 

Frequently Asked Questions

Icon Checkmark Can I add products to my existing subscription? Icon Caret

Sure, just tick “add to existing subscription" on the product page. You can also add everything in your shopping cart to an existing subscription by selecting that option at the cart page. You can see your current subscriptions on the MY SUBSCRIPTIONS page.
Icon Checkmark Can I cancel my order? Icon Caret

Orders are automatically transferred from this website to one of our distribution centers closest to your address. Unfortunately once your order is placed on this website we are not able to cancel or change your order from processing. Please see our Shipping Policy
Icon Checkmark Can I change the products in my subscription? Icon Caret

Changing the products in your subscription is easy.

  • Simply add the products you want by ticking “add to existing subscription” and deleted the the product you don’t want.

You can see your current subscriptions on the MY SUBSCRIPTIONS page
Icon Checkmark Can I suspend my Subscription? Icon Caret

Suspending your subscription is easy...

  • Go to ‘MY SUBSCRIPTIONS’ and click SUSPEND. When you are ready to resume, simply reactivate your subscription on this page.

You can see your current subscriptions on theMY SUBSCRIPTIONSpage
Icon Checkmark What should I buy, Fertility Lubricant or Fertility Support Multivitamins? Icon Caret

Fertility support is essential when trying to conceive, so we recommend using both Conceive Plus Fertility Lubricant and Conceive Plus Fertility Support Multivitamins to increase the chances of getting pregnant naturally. Our Fertility Lubricant is developed to support sperm motility and viability, while Conceive Plus Women’s Fertility Support is specially formulated with a combination of vitamins and minerals to support body regulation, healthy female reproductive system and the Men’s fertility Support is specially formulated with a combination of antioxidants, vitamins and minerals to promote sperm count and motility.
Icon Checkmark Do I need a prescription from a Doctor? Icon Caret

No. Conceive Plus is an OTC (over-the-counter) personal lubricant that is available on shelf and online, a prescription is not required. Designed for use by all couples who want to conceive.
Icon Checkmark I don’t have vaginal dryness, can it help me? Icon Caret

Around 75% of couples experience vaginal dryness when trying to conceive, most don't notice it. Conceive Plus helps to keep sperm healthy so they can make their long journey to the egg. Using Conceive Plus is a very good idea even if you feel you don’t need additional lubrication.
Icon Checkmark Why is Conceive Plus Women’s Fertility Support Unique? Icon Caret

Conceive Plus Women’s Fertility Support is a complete formulation designed for use by trying-to-conceive women. Specially formulated with key nutrients that support fertility and help to prepare the body for conception*
Icon Checkmark Why is it a good idea to use this lubricant when TTC? Icon Caret

Conceive Plus Fertility-Friendly lubricant was developed by Doctors and is cleared by the U.S FDA for use by couples trying to conceive. By contrast, other personal lubricants (especially the most famous ones) block the movement of sperm, kill their vitality, and prevent conception.
Icon Checkmark I have PCOS, can it help me? Icon Caret

Conceive Plus can be used by all couples who are trying for a baby, even those with PCOS. There are many positive success stories from others on this topic, available on our website.
Icon Checkmark Why is Calcium and Magnesium Ions important? Icon Caret

These two nutrients help maintain sperm health, sperm motility and sperm viability to increase the chances of natural fertilization.
Icon Checkmark What are the Payment Options? Icon Caret

At Conceive Plus we accept the following payment methods;

  1. Paypal
  2. Credit Card: Visa, MasterCard & American Express

All information is processed through SSL for your security and protection.
Icon Checkmark How do you deliver? Icon Caret

At Conceive Plus we offerFREE DELIVERYto all UK addresses by Royal Mail Second Class + Delivery Confirmation. We also provide live shipping options for you to choose the service type and estimated delivery day that suites you! Of course, we'll send you an email when it is sent so that you can track your order.Shipping times for FREE Shipping

UNITED KINGDOM2 - 5 days
EUROPE4 - 10 days

Note: All days refer to business days (Monday - Friday). Shipping companies do not process parcels during weekends.These time frames are provided by the shipping providers that we use. Sometimes, shipping times may extend beyond these expected time frames. However, your tracking link will always keep you up to date with where your order is in transit. Courier and overnight express options may also be available to you after entering your address at the checkout and will depend on your location. All our delivery services provide a quality service, if you are unhappy with the delivery of your order, please contact the shipping company in charge of shipping your order first. If you have contacted the shipping company and they have failed to resolve your issue please contact us Read our SHIPPING POLICY
Icon Checkmark Returns and Refunds Policy Icon Caret

Returns and Refunds PolicyDue to the personal nature of Conceive Plus and Sasmar productsreturns are not accepted. Please make your selection carefully,refunds are not providedin case you change your mind after purchase. For product related questions contact our friendly staff who will be happy to assist. Your safety is important to us and we maintain strict quality assurance compliancy to ensure that only new sealed products are released from our facilities. In the unlikely event that you receive an item that does not meet your satisfaction, please contact us.When contacting us about a product please be sure to have the LOT and EXPIRY information and provide that to us. This information is unique to our products and is clearly printed on all product the packaging.